Responsible for the operation of PacificSource’s telecommunication services and related application servers including VOIP phone systems, voice messaging, contact center, electronic faxing, SIP integration, call & screen recording, and compliance reporting. Procure new voice and data services, process and audit related invoices. Apply best practices, ensure all equipment is operational, and perform regular monitoring and administration of the systems. Troubleshoot equipment & applications to resolve failures and/or complete repairs. Support projects to upgrade or migrate telecommunications system components. Interact with vendors, oversee the installation of communications facilities, and coordinate with other departments.
Work Experience:Minimum of two years of on the job knowledge and experience working in an IT/telecommunications environment. Experience with telecommunications equipment, services, applications, and carriers/providers. Experience managing and maintaining VOIP PBX, unified communication and messaging systems. Experience with change management, and system and procedure documentation.
Education, Certificates, Licenses: AS degree in telecommunications or computer science or equivalent education and work experience.
Knowledge:Expert knowledge of Microsoft applications including, but not limited to Windows, Word, Excel, Outlook, & PowerPoint. Have a working knowledge and on the job experience as a Microsoft Windows server administrator. Excellent communication and interpersonal skills; able to work with customers at all levels and develop effective solutions to diverse and complex business problems. Requires ability to define and prioritize problems and manage workload without direct supervision. Excellent communications and customer service skills. Ability to instruct and communicate with users ranging from novice to expert levels.
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately __5_% of the time.
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.