Position Overview: Provide technical support to internal and external users of the organization’s computer systems by researching and answering questions, troubleshooting problems, maintaining workstation performance, and replacing equipment as needed. Work in a call center, monitor and respond to issues and requests, and provide both remote and desk-side support. Advocate for end users and provide follow-through as needed.
Work Experience: Two years of Help Desk or Technical Support experience required or one year of Help Desk or Technical Support experience and an Associate in Computer Science/IT and/or A+ Certification required.
Education, Certificates, Licenses: Requires high school diploma or equivalent. Associates and/or A+ Certification preferred.
Knowledge: Problem Solving, Help Desk Experience, Verbal Communication, Customer Service, Quality Focus, Basic System Administration.
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.
Physical Requirements: Ability to move equipment weighing up to 50 pounds occasionally. This position requires the ability to work with equipment and wiring at table-top, floor, and ceiling level. Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.