Supervise and provide guidance to assigned team members regarding company policies, procedures, and workflow. Oversee production and quality. Participate in hiring. Train, coach, counsel, and evaluate team member performance. Demonstrate effective leadership by coaching to improve individual performance, develop teamwork and team support, manage change and encourage innovation, build collaborative relationships, encourage involvement and initiative, and develop increased vision and commitment to goals in others.
Work Experience: Minimum of three years experience in closely related insurance area. Demonstrated ability to take on leadership responsibilities.
Education, Certificates, Licenses: High School Graduate. Associate’s Degree in business or accounting, or equivalent work experience.
Knowledge: Skill with typing and word processing applications. Knowledge of computer operations. Knowledge of office equipment and telephones. Knowledge of state and federal laws affecting group health insurance eligibility. Consistently helpful, confident, and pleasant with all types of customers, both internal and external. Ability to gain and maintain understanding of changes in PacificSource business processes and procedures and to convey that information to team members. Work with internal departments and personnel to facilitate excellent service for PacificSource customers. Take a proactive approach to ensure quality service. Operate a 10-key pad accurately, highly proficient in spread-sheeting and use of a personal computer.
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and businss materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.