Administer commercial fully insured group accounts. Process enrollment and disenrollment transactions. Provide customer service by phone and e-mail to group administrators, brokers, and members. Review and post daily payments, and reconcile accounts. Establish relationships with administrators, attend renewal meetings, and meet with group administrators as authorized.
Work Experience: Minimum of one year prior Accounting/Accounts Receivable experience with strong keyboarding and 10-key experience required. Basic Excel skills required. Prior Customer Service experience required.
Education, Certificates, Licenses: High School diploma or equivalent required.
Knowledge: Ability to gain understanding of group terminations and/or process and alternated funding arrangement contracts. Basic math skills required, including percentages, ratios, graphing and spreadsheet skills required. Excellent customer service skills needed with verbal, telephone and written communication skills. Requires problem solving skills and being able to multi-task. Also the ability to define and prioritize problems and manage workload without direct supervision.
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.