PacificSource Health Plans

  • Coordination of Benefits Representative II

    Job Location US-OR-Eugene
    Job ID
    Regular Full-Time
    Hiring Pay Range
    # of Openings
  • Overview

    Position Overview:

    • Accurately process Coordination of Benefits (COB) claims according to COB policy provisions as stated in plan documents, state/federal regulations and current policies and procedures. Provide COB customer service. Assess current status of COB information and update COB records when new or corrected information is obtained through correspondence and/or personal contact with members, providers, other carriers and internal staff.


    Essential Responsibilities:

    • Accurately interpret and enter all COB medical, dental and hospital claims data into COB entry screens. Maintain detailed notes regarding COB.
    • Audit auto-adjudicated and electronically submitted COB claims data to ensure accurate processing. Troubleshoot and notify IT if a system problem is found.
    • Maintain member COB status through information received by:
      • Returned COB questionnaires
      • Research on claims submitted with Explanation of Benefits attached
      • Communication with members, providers, other carriers and internal staff.
    • Review and process medical claims pended for “COB Research” role in Facets Workflow.
    • Assist with COB related Customer Service calls.
    • Determine when COB refunds are necessary and communicate information to Claims Audit.
    • Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
    • Develop and maintain COB related department policies and procedures.
    • Ability to work independently and make logic based decisions.


    Supporting Responsibilities:

    • Meet department and company performance, accuracy and attendance expectations.
    • Regularly attend team meetings and daily team Visual Board huddle
    • Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information
    • Perform other duties as assigned.


    Work Experience: Two years medical claims or health insurance experience or one year of PacificSource claims experience.


    Education, Certificates, Licenses: High school diploma or equivalent required.


    Knowledge: Ability to read and understand health contracts, insurance terminology, benefit language, Explanation of Benefits documentation, COB rules and medical claim forms. Recognizes and understands medical CPT and ICD coding, medical terminology and standard billing practices. Computer skills required, including keyboarding and 10-key proficiency, basic Microsoft Word and Excel. Ability to work under time constraints and quickly understand and apply new information received by phone, correspondence and email. Team player willing to collaborate and help others accomplish team objectives. Medical terminology ICD-9 / CPT coding needed. Prior coordination of benefits and customer call center experience helpful.



    Our Values

    Building Customer Loyalty

    Building Strategic Work Relationship

    Contributing to Team Success

    Planning and Organizing

    Continuous Improvement


    Building Trust

    Work Standards



    • We are committed to doing the right thing.
    • We are one team working toward a common goal.
    • We are each responsible for our customers’ experience.
    • We practice open communication at all levels of the company to foster individual, team and company growth.
    • We actively participate in efforts to improve our communities-internal and external.
    • We encourage creativity, innovation, continuous improvement, and the pursuit of excellence.



    Environment: Work inside in a general office setting with ergonomically configured equipment.  Travel is required approximately 1% of the time.


    Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions.  Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.


    Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.


    PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.


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